Shipping Policies
Shipping Policy
Thank you for choosing Oscar & Birch! We are dedicated to providing you with a seamless shopping experience, including prompt and reliable shipping. Please review our shipping policy outlined below:
Order Processing Time
- Orders are processed and shipped from Ontario, Canada, within 2-4 business days.
- Orders placed on weekends or holidays will be processed on the next business day
Shipping Rates & Delivery Times
Canada-Wide Shipping
- Standard Shipping: $10 flat rate, with delivery typically within 3-9 business days
- Express Shipping: $20 flat rate, with delivery typically between 3-5 business days
- FREE Shipping for orders over $100
United States
- Standard Shipping: $12 flat rate, with delivery typically within 3-9 business days
- Express Shipping: $25 flat rate, with delivery typically between 3-5 business days
- FREE Shipping for orders over $100
- For shipments outside Canada, customers are responsible for any customs duties, taxes or fees that may apply. Custom delays are outside of our control.
Returns & Exchanges
- Please note: We do not currently accept returns or exchanges. However, if there is an issue with your order or if you're unsatisfied in any way, please don't hesitate to contact us at oscarandbirch@gmail.com. We're here to help and will do our best to ensure you have a positive experience.
Lost or Stolen Packages
- For assistance with lost or stolen packages, please contact us within 10 business days of the expected delivery date.
Contact Us
For any inquiries about your shipment or to request a tracked shipping option, please contact our support team at oscarandbirch@gmail.com